Sun 17 Jul 2011
Biting the Hand that Feeds Me?
Posted by Clare under Customer Service Ireland, Expats in Dublin, irish food bloggers, Restaurants in Ireland
[5] Comments
Two weeks ago a food blogger in Taiwan started serving a 30-day sentence for writing a critical review of a local noodle restaurant. Known only as Ms. Liu, the blogger wrote that the restaurant’s food was too salty, which led to the restaurant owner taking her to court for defamation. The judge sided with the owner and in addition to the jail time ordered Ms. Liu to pay NT$200,000 (4,900 Euros) in damages to the restaurant.
I imagine some restaurant chefs and owners are secretly celebrating this “victory.” The relationship between food bloggers – most of whom are amateur writers with little or no cookery school backgrounds – and restaurant owners has always been tenuous at best. Many chefs cite bloggers’ no-holds-barred critiques as nasty and irresponsible while bloggers say they’re merely doing the public a service by offering straightforward reviews. Both arguments are equally compelling.
Even in Ireland, where the social norm would be to quietly accept mediocrity rather than complain, I’m seeing a real uprising among food bloggers who are fed up with lousy food and terrible customer service in restaurants. A local vegetarian food blogger relayed her disappointment at the “nasty” comments she received from her waiter – who clearly wasn’t interested in her vegetarian-related menu questions – at a popular Dublin café. “Next time you have a veggie customer, I hope you treat them better than you treated me,” she warned. Recently CheapEats.ie “named and shamed” a Dublin restaurant for “appalling” service and then launched a week-long series outing a variety of other offending eateries. The feedback from readers was generally positive; they, too, were fed up with the lack of good service and conceded that it was high time blogs called restaurants out for it.
Particularly in Ireland, where most food critics are instantly recognisable from their appearances on telly and byline photos, it would seem difficult to get an unbiased review from any of them. I don’t fault the critics – they are not asking for perks, it’s just the nature of the game. And I don’t blame restaurant owners for rolling out the red carpet for those big-time restaurant critics; we’d all do the same. But would the average Dubliner get anywhere near the same five-star treatment? I’m doubtful.
Of course there are issues with the name-and-shame game. What if the restaurant is having an off-day due to a staff shortage or a late delivery? It happens to the best of ‘em. A bad review from a blogger can genuinely hurt business for a restaurant. My view is that as long as food bloggers practice responsibility (see the excellent Food Blog Code of Ethics) we have the right to call out those places who offer little more than slop on plate with a side of attitude. Celtic Tiger is over; the aw, shure it’s good enough approach isn’t good enough anymore. Food bloggers have the right to vent their concerns publicly. It saves customers from wasting their precious money on restaurants that don’t deserve their business and in most cases the blogger reviews are not influenced by special treatment.
Farro with Avocado Pesto and Pork & Leek Sausages
While I have a handful of favourite restaurants here in Ireland I have to admit I’m disappointed more often that I care to admit. The solution? Cook at home. Sunday – Thursday we eat at home, with very few exceptions. And you know what? It’s cheaper and there’s no risk of being disappointed! This dish is very easy but so tasty and perfect for either a weeknight dinner or as a side at a barbeque. Works great warm or at room temperature.
2 cups (use a teacup if you don’t have measuring cups) of farro, cooked and drained – also know as pearl barley. Because cooking directions differ depending on manufacturer, I recommend following the instructions that come with your farro.
4 tablespoons extra virgin olive oil
3 links of pork and leek sausages, available at most good butcher shops
1 medium onion, minced
1 green bell pepper, minced
1 Haas avocado
Handful fresh basil leaves
1 clove garlic
Sea salt and pepper to taste
Once you’ve cooked your farro, drain and set aside. In a sauté pan, heat up 1 tablespoon of olive oil and cook your sausage. Mine were quite thick and took about 10 minutes. Remove from the pan but do not drain the pan of the drippings.
Put that same pan back on the hob over medium heat and throw in the onion and bell pepper. Season with salt and pepper and cook until the veg become soft, about 5-7 minutes. Remove from heat and set aside.
Mash your avocado with a fork in a bowl and set aside. Using a blender or a small food processor, whiz together the basil leaves, garlic and remaining 3 tablespoons of olive oil until smooth. Add this mixture to the avocado mash and mix, seasoning with salt and pepper.
Now you’re ready to assemble the dish: Put the farro into a large serving bowl. Slice your sausage and throw into the farro. Now add in the onion and pepper, then the avocado/pesto mix. Stir together until incorporated and serve. Garnish with fresh basil leaves.
Mini Raspberry Cheesecakes (adapted from this recipe by my sis, TunaToast!)
I’m just throwing this recipe in because I made it for a party last night and it was a crowd pleaser. Next time you think of grabbing an already-made dessert to take to someone’s house, try this recipe. It’s easy peasy and delicious!
Makes roughly 18 individual cheesecakes
Crust:
12 Digestive Biscuits
1 tablespoon butter, melted and cooled slightly
Filling:
2, 300-gram packages of cream cheese at room temperature, I used Philadelphia brand
100 grams non-fat Greek yogurt, natural
100 grams granulated sugar
2 eggs
1 teaspoon vanilla extract
Grated zest of 1 lime
Raspberry jam
Preheat the oven to 170 C.
In a food processor, whiz the Digestive biscuits until it’s ground into a powder. Add the melted butter in a stream until the crumbs are moist. Distribute the crumb mixture among 18 muffin liners in a muffin tin; press down with your fingers to form a bottom crust and set aside.
For the filling: Combine the cream cheese, yogurt and sugar into a food processor and blend until smooth. Add the eggs and blend until well combined. Add the vanilla extract and lime zest and mix until smooth.
Pour the filling into each muffin cup about 3/4 of the way full. Put a heaping teaspoon of the jam in each, then take a toothpick or the tip of a knife and swirl the jam into the cheese mixture until a pretty pattern forms.
Bake the cheesecakes for about 25 minutes, until the edges look relatively firm and the middle is just firm (read: they still jiggle a tiny bit!). Cool on a rack for an hour, then refrigerate for at least an hour- longer if you can.
These keep in a covered container in the refrigerator for 2 days.
A similar debate has been raging on the book reviewing side – formal reviewers scoff at an online book blogger, although really, what’s the big deal? An online opinion of someone’s book or a restaurant is just like if I were in my book club skewering a book and saying it was a horrible read. Word of mouth is the same no matter who it comes from or how it is delivered. I wonder if the restaurant in Ms. Liu’s case would have taken the same defamation argument had the review come from an “established” reviewer, or from Zagat. I doubt it.
I think the key thing is practicing responsibility. Blogs but, more especially, forums like twitter make it all too easy to rant about a negative experience but, as you say, there’s always the possibility that a restaurant was having an off day. Negativity may generate more traffic but balance and perspective ultimately make for a more satisfying review (whether good or bad).
Readers also need to practice responsibility of course. Rather than read a review blindly, we should ask ourselves whether we have any basis for trusting this particular person’s opinion. Just because it’s on the internet, doesn’t necessarily make it true.
Hi, can I ask where you found nonfat greek yogurt? I love the stuff but every brand I can find is full fat.
Thank you!
Natalie: I agree with you but also think bloggers should follow certain guidelines.
DailySpud: Couldn’t have said it better myself!! Responsibility is the key to both sides.
Nicola: Believe it or not, I found it in Lidl on Cork Street in Dublin. But the problem is that the week after, they were all out…that’s the thing about Lidl, great prices and finds but so inconsistent.
I find trip advisor is the best place to leave reviews. I read the reviews and also balance that by looking at other reviews by the same person to see if we have similar tastes and expectations.
I am also from the US. So I know I have a tedency to high maintenance. But when I was served mouldy bread in a supposed “cordon bleu” guest house in (i won’t say where) – I was not going to let that pass. My companions (it was a work trip) were mortified that I would say anything!! They suggested I cut off the mould! They said they would be embarrassed.
Whatever! I discreetly showed the waiter the mould. And was brought fresh bread. No harm done and maybe they check the bread now before they put it out.
I have had similar reactions in other situations. After 11 yrs here it’s been beaten out of me. Now, I don’t ask for substitutions. I don’t complain. And I don’t tip as much.
And I get my own back on Tripadvisor 😉