Dealing with any government agency or office in the United States, at least in my experience, is an absolute nightmare. If you’re calling on the telephone, forget the naïve notion that you’ll actually get a human being on the other end; the truth is you’ll end up going through a series of automated communications designed to never, ever connect you with anything other than a taunting, recorded message. It’s like the digital equivalent of a garden maze, except there is no exit.
And don’t even get me started on the DMV (Department of Motor Vehicles), where people go to slowly spiral into mental insanity from excruciating waiting periods and the miles of red tape it takes to do simple tasks like getting a driver’s license, renewing your vehicle registration or filing paperwork to sell your car. People who work at the DMV are a whole other species as well. Generally they are intentionally rude, pissed-off types who seem to take great pleasure in toying with their hapless victims customers.* If you have to accomplish anything at the DMV you need to block out the entire day because you’ll be there under those Vitamin D-draining fluorescent lights, listening to an automated voice calling out numbers (none of which will be yours) all…day..long.