Dear Eircom,
I just wanted to write you a note to say “thanks” for the joy that is dealing with your customer service reps – a delight that I had the pleasure of experiencing for a whole two hours this morning. Of course by “delight” I actually mean an excruciating, dying-a-slow-death type pain that’s about as pleasurable as sliding down a razor blade into a pool of salty lemon juice.
I rang because I need phone service and broadband, which I assumed would be a simple enough request considering you are a phone and Internet company. But as they say, assume just makes an ass of u and me and never has this little nugget of wisdom been more true! I first spoke with a woman named Esther, who went over the offers with me. She said I could get broadband and a landline that covered my needs for €41.99 per month for the first six months and then €46.70 per month afterward. She also mentioned there would be a €29.99 connection fee for broadband, which I thought was rather excessive and that it would take at least 10 business days to connect both the phone and broadband lines and that they’d have to send someone out.
